Returns
Something wrong with your order? Reach out to us so we can help! There's a discount waiting for you if you're not 100% satisfied with your order :)
Refund Policy
Hey there! Not satisfied? Please let us know how we can improve.
We are proud to offer a customer satisfaction guarantee on our products and pleased to accommodate free and easy returns or exchanges within 30 days of the delivery. We just require a photo of the product and explanation (so we can improve our products) before we begin the return process.
I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our team will get back to you ASAP with available options for returning the defective products for a replacement or refund. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
Please note that the guarantee requires you to contact us first.
RESTOCKING FEE
We understand that sometimes items may need to be returned for various reasons. As such, we offer a hassle-free return policy for our products. However, we would like to inform you that we have a restocking fee of 15% on all returned items.
This fee is applied to cover the costs of processing the return and preparing the product for resale. Please note that the restocking fee will be deducted from the refund amount.
We strive to provide the best possible customer experience and hope you understand our policy. If you have any further questions, please don't hesitate to contact our customer service team.
HOW CAN I TRACK MY RETURNS?
We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WILL I BE REFUNDED MY SHIPPING COST?
If you are not satisfied with the product we do offer a full refund of the product cost. We do not offer free shipping on returns, or return labels. You will be responsible for the shipping cost.
PROMOTIONAL SALE ITEMS
All Buy 1 Get 1 Free returns can be exchanged for store credit only.
Try us for 30 days!
If you're not 100% satisfied with your order we'll issue you a full refund!
WHY WE EXIST
In the gym a client once came up to one of our partners representing Pneuma Tape and asked: “Why use nasal strips. I’m already breathing?”
Our partner said: “Why use straps you already lifting? Why use lifting belt you are already squatting? Why use shoes you are already walking?”At Pneuma we believe that any - natural - thing that can enhance your abilities as a human being is the best investment you can do. Just like a simple tool as a lifting strap can enhance your ability to lift heavier weights.
OUR VISION We want to help people perform better, feel better, think better, and make better decisions in life through natural enhanced methods.
OUR PRODUCT We focus on creating unique and special products that our customers can wear withpurposeas they use it and look at it.
No compromises are made. We strive to always deliver the next-generation of nasal strips.
“Every product is designed with our partners and customers from start to finish.”
THE PNEUMA TEAM
Pneuma means "Breath" in Greek. We believe that everyone deserves to breathe easy, and that's why we crafted a line of simple custom nasal strips that are designed to reminded you of who you are, and what you believe in, while helping you breathe better, sleep better, and overall live better.
We're confident that you'll love Pneuma nasal strips.If you have any questions or concerns, please don't hesitate to contact us. The team and I are here to help you be a part of the vision we put forward!
On behalf of the team,Thank you
For inquiries and partnerships, don’t hold back: Contact - info@pneumatape.com